Legal

Terms &
Conditions

Please read these terms carefully before using the SmartSeyali business platform. By accessing or using our services, you agree to be bound by these terms.

Effective: 1 May 2026Applies to: https://www.smartseyali.comGoverned by Indian Law
01

Acceptance of Terms

By accessing or using SmartSeyali Tech's SmartSeyali platform ("Service"), you ("User", "Customer", or "you") agree to be legally bound by these Terms and Conditions ("Terms"). If you are accessing the Service on behalf of an organisation, you represent that you have the authority to bind that organisation.

If you do not agree to these Terms, you must not access or use the Service. These Terms apply to all visitors, registered users, and subscribers.

02

Platform Description

SmartSeyali is a multi-tenant Software-as-a-Service (SaaS) business management platform that provides modular applications including, but not limited to:

E-Commerce & Storefront
Point of Sale (POS)
CRM & Customer Management
Sales Management
Inventory & Warehouse
Purchase Management
HRMS & Payroll
Finance & Accounting
WhatsApp Business Integration
Website Builder

Features and modules are subject to change. SmartSeyali Tech reserves the right to modify, discontinue, or add features with reasonable notice to subscribers.

03

Account Registration & Security

3.1 Registration

  • You must provide accurate, complete, and current information when registering
  • Each company workspace is an independent tenant — data is fully isolated
  • One primary admin account is created per company registration
  • You must be at least 18 years old to create an account

3.2 Account Security

  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately at support@smartseyali.com of any unauthorised access
  • We recommend enabling Multi-Factor Authentication (MFA/TOTP) for all accounts
  • We are not liable for losses caused by unauthorised use of your account credentials

3.3 Super Admin Access

Company owners and super admins have elevated permissions. They are solely responsible for managing user roles, permissions, and data access within their tenant workspace.

04

Subscription & Billing

4.1 Subscription Model

SmartSeyali operates on a per-module subscription model. Each installed module is billed separately at the listed monthly price. Core modules included with all accounts are free of charge.

4.2 Billing Cycle & Payments

  • Subscriptions are billed monthly on the first day of each billing cycle
  • Payments are processed via Razorpay in Indian Rupees (INR)
  • All prices are exclusive of applicable GST unless stated otherwise
  • Invoices are generated automatically and available in your billing dashboard

4.3 Free Trials

Certain modules may offer a free trial period (as indicated on the module listing). At the end of the trial, the module will require an active subscription to continue use. No payment information is required to start a trial.

4.4 Refund Policy

Monthly subscriptions are non-refundable once a billing cycle has begun. If you cancel during a cycle, access continues until the end of that period. We may issue credits at our discretion for service interruptions exceeding 24 hours caused by our infrastructure.

4.5 Price Changes

We reserve the right to change subscription prices. We will provide at least 30 days' advance notice via email and platform notification before any price change takes effect.

05

Acceptable Use Policy

5.1 Permitted Use

You may use the Service only for lawful business operations and in accordance with these Terms.

5.2 Prohibited Activities

You must not:

Use the Service for any unlawful, fraudulent, or deceptive purpose
Attempt to gain unauthorised access to other tenants' data or system resources
Upload or transmit viruses, malware, or malicious code
Conduct automated scraping, crawling, or data harvesting without written consent
Resell, sublicense, or white-label the Service without a written reseller agreement
Use the WhatsApp integration in violation of Meta's Business Messaging Policy
Store or transmit content that is illegal, defamatory, obscene, or infringing
Attempt to reverse-engineer, decompile, or extract source code from the platform
Use the Service to send unsolicited bulk communications (spam)
Misrepresent your identity or impersonate another person or organisation

Violation of this policy may result in immediate suspension or termination of your account without refund.

06

Intellectual Property

6.1 Our Intellectual Property

The SmartSeyali platform, including all software, source code, design, trademarks, logos, and documentation, is the exclusive intellectual property of SmartSeyali Tech. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription.

6.2 Your Data

You retain full ownership of all data, content, and business information you upload or create within the platform ("Customer Data"). You grant SmartSeyali Tech a limited licence to process and store Customer Data solely to provide the Service.

6.3 Feedback

Any feedback, suggestions, or ideas you submit may be used by SmartSeyali Tech without obligation or compensation to you.

07

Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Key commitments:

  • Your data is stored with strict tenant isolation — no other customer can access your data
  • We process your data only as necessary to deliver the subscribed services
  • We never sell your personal or business data to third parties
  • You can export or delete your data at any time by contacting support
  • On account termination, your data is deleted within 30 days (except where law requires longer retention)
08

Service Availability & SLA

We target 99.5% monthly uptime for the SmartSeyali platform, excluding scheduled maintenance windows (announced at least 24 hours in advance).

  • Scheduled maintenance is typically performed on Sundays between 02:00–06:00 IST
  • We will notify you via email and in-platform banner for planned downtime
  • Unplanned outages will be communicated as soon as identified
  • We do not guarantee uninterrupted or error-free service
  • Third-party service outages (Supabase, Razorpay, Meta) are outside our direct control
09

Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided 'as is' without warranties of any kind, express or implied
  • SmartSeyali Tech shall not be liable for indirect, incidental, special, consequential, or punitive damages
  • Our total aggregate liability to you in any 12-month period shall not exceed the fees you paid to us in that period
  • We are not liable for data loss resulting from your actions, third-party failures, or force majeure events
  • We are not responsible for losses arising from your use of integrated third-party services

Some jurisdictions do not allow limitation of implied warranties or liability; in such cases, our liability is limited to the greatest extent permitted by applicable law.

10

Indemnification

You agree to indemnify, defend, and hold harmless SmartSeyali Tech, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights (intellectual property, privacy, etc.)
  • Any content or data you upload or process through the Service
  • Any illegal activity carried out using your account
11

Termination

11.1 Termination by You

You may cancel your subscription at any time from the Billing section of your dashboard. Cancellation takes effect at the end of the current billing period. You retain access until that date.

11.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You materially breach these Terms and fail to cure within 7 days of notice
  • You use the Service for fraudulent, illegal, or harmful activities
  • Your account is involved in a security incident or data breach
  • Required to do so by law or regulation
  • Subscription payments remain unpaid for more than 14 days after the due date

11.3 Effect of Termination

Upon termination, your access to the Service ceases. You may request an export of your Customer Data within 14 days of termination. After 30 days, your data will be permanently deleted.

12

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India, specifically:

  • Information Technology Act, 2000 and its amendments
  • Digital Personal Data Protection Act, 2023 (DPDPA)
  • Indian Contract Act, 1872

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Tiruppur, Tamil Nadu, India.

Before initiating legal proceedings, both parties agree to attempt good-faith resolution through direct negotiation for a period of 30 days.

13

Changes to Terms

When material changes are made:

  • The 'Effective Date' at the top of this page will be updated
  • We will send email notice to the primary account holder at least 14 days before changes take effect
  • A banner notification will appear within the platform
  • Continued use after the effective date constitutes acceptance of the revised Terms

If you do not agree to the revised Terms, you must cease using the Service and may cancel your subscription before the effective date for a pro-rated refund of any unused prepaid subscription.

14

Contact Us

For questions about these Terms, billing disputes, or legal notices, contact us:

Registered Office

SR Nagar, Tiruppur, Tamil Nadu 641601, India

Last updated: 1 May 2026  ·  SmartSeyali Tech

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